Effective date: January 1, 2025
At Federal Way Leak Detection Experts, we take your privacy seriously. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple and straightforward - just like the way we work.
Information We Collect
When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, and the address where you need leak detection or repair services.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time of your visit. We use this to understand how people find and use our site.
How We Use Information
We use your contact details to schedule appointments, send you updates about your service, and answer your questions. If you call us, we use your phone number to reach you about your leak detection or repair job.
We use website data to improve our site and make sure it works well for visitors. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help us improve your experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools like Google Analytics to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and referral sources.
We may also use third-party services for scheduling, email, or customer communication. These providers only access your information to perform services on our behalf and are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or email services.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.
Data Retention
We keep your personal information only as long as needed to provide services, meet legal requirements, and resolve any issues. When it is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or business reasons.
Data Security
We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. These include secure servers, encryption, and restricted access to your data.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
Your Rights
You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing emails at any time.
To exercise any of these rights, contact us using the information below. We will respond within a reasonable time and in accordance with applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.